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Returns, Exchanges & Refunds

Returns

If you are unsure of your choice, please contact us before finalizing your purchase at myhorsesclosetparis@gmail.com. We are happy to help you!


Sales, discount, or other clearance merchandise items cannot be exchanged and all sale items are final sales. Items must have their original tags attached, be unwashed and be in the same new condition as received in all of its original packaging. Same condition means: absolutely new, no odor, no dirt, no hair, no damage or otherwise in any condition other than brand new and ready to be resold to another customer. 

No refunds will take place for change of mind. 

We will gladly refund or exchange any new product within 15 days of its original purchase, as long as the product is in new condition (see above) and accompanied by its original packaging and receipt and has not been worn or in contact with an animal.

 

We reserve the right to refuse a return for any reason not consistent with the spirit of this policy.

 

Contact us before any return at myhorsesclosetparis@gmail.com

 

Return Charges: Original postal charge will not be refunded and any additional charge incurred in resending stock will be charged at cost.