Shipments & Returns

Shipping

Packages are generally dispatched within 3-5 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature. If you prefer an other delivery method, with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.



Boxes are amply sized and your items are well-protected.

Returns

If you are unsure of your choice, please contact us before finalizing your purchase at myhorsesclosetparis@gmail.com. We are happy to help you!


Sales, discount, or other clearance merchandise items cannot be exchanged and all sale items are final sales. Items must have their original tags attached, be unwashed and be in the same new condition as received in all of its original packaging. Same condition means: absolutely new, no odor, no dirt, no hair, no damage or otherwise in any condition other than brand new and ready to be resold to another customer. 

No refunds will take place for change of mind. 

We will gladly refund or exchange any new product within 15 days of its original purchase, as long as the product is in new condition (see above) and accompanied by its original packaging and receipt and has not be worn or in contact with an animal.

We reserve the right to refuse a return for any reason not consistent with the spirit of this policy.

Contact us before any return at myhorsesclosetparis@gmail.com

Return Charges: Original postal charge will not be refunded and any additional charge incurred in resending stock will be charged at cost.

International Shipping & Fees

The prices shown in our online store do not include the shipping charges nor Custom Duty Fees that you might have to pay receiving your package if you are located outside of the USA.